Customers find out before you do
You receive a customer order for something that is not actually in stock on your shelves. The first signal that a count was wrong is a cancellation you have to send — not a dashboard you checked.
Stealth test for Shopify merchants
Products showing in stock. Actually out of stock. Guess who finds out.
Retrace watches every order, refund, transfer, and app-driven change to your Shopify stock counts. You find out the moment something drifts - before it becomes a cancelled order, an apology email, or a one-star review.
For Shopify merchants who have had to cancel an order because the inventory was not actually there.
Your store looks fine. Until someone tries to buy something.
Stock count says 3. A customer places an order. Turns out there were 0. Now it is a cancellation, an apology, and a small dent in how that person feels about your store.
No matter how many times you adjust the count, it is off again. You cannot tell why — because Shopify does not give you a clear trail of what changed, when, or what caused it.
Something changed your stock overnight
Inventory changing on its own without any restocking, returns, or new stock being added. Third-party apps — sync tools, fulfillment integrations, POS middleware — can overwrite your numbers without leaving a trace. You suspect one is the culprit but you cannot prove it.
The trail goes cold in 90 days
You cannot see any product adjustments past 90 days. By the time you notice a pattern, the evidence is already gone. And there is no place to make a note of why an adjustment was made — so the investigation keeps restarting from zero.
Know before your customers do.
Connect your store. Retrace starts watching every change. When something drifts, you see it — and you see every change that led up to it.
Every change, one place
Orders, refunds, transfers, manual adjustments, and app-driven changes — assembled into a timeline per SKU. No more clicking into each variant one by one, digging through exports, and cross-referencing app dashboards only to come up empty.
Catch the drift before checkout does
Retrace compares Shopify's current numbers against its own record of tracked changes. When they disagree, you see which products are off and by how much — before a customer's order surfaces the problem for you. Even one small delay or sync gap can cause a discrepancy. Retrace spots it.
From "I think we're fine" to "I know we're fine"
No complete audit trail means a discrepancy appears and you cannot trace exactly what happened. Retrace changes that. You see every change that touched a SKU, you know which numbers to trust, and you know which ones to fix.
Not another inventory system. A trust layer for the one you have.
Most inventory tools want to count, plan, sync, or replace half your stack. Retrace does one thing:
Make sure the number Shopify shows your customers is actually right.
If you cannot trust your stock levels, nothing else works.
We are quietly testing this with merchants who have had enough wrong numbers.
If a customer has ever ordered something your store said was in stock — and it was not — you are exactly who we want in the stealth group.
- Early access to the product while we tighten the workflow
- Direct line for feedback, bug reports, and "here is the weird thing my store did"
- A chance to shape how Retrace works before broader rollout
This is an ongoing and widespread problem. We are learning which inventory issues feel most urgent for real merchants and which ones keep silently costing them customers. If your stock counts have been a little cursed lately — apps doing unexpected things, numbers that do not add up, items with 1 unit suddenly showing 40 — come through.
Do I need to replace my inventory setup?
No. Retrace reads your Shopify event history and builds its own record alongside it. It is for catching problems and understanding what happened — not for replacing how you manage inventory day to day.
Shopify already has adjustment history. What is different?
Shopify's history covers one variant at a time and only goes back 90 days. There is no place to make a note of why an adjustment was made, and app-driven changes barely leave a trace. Retrace builds a permanent record from every event going forward and tells you when Shopify's number and the record disagree. That is the part that saves you from finding out at checkout.
Is this for giant multi-channel ops teams?
Not the main focus right now. If you run a Shopify store and inventory problems keep costing you orders or customer trust, you are in the right place — regardless of your team size.
What if I do not know whether I have an inventory problem?
If you have ever had to cancel an order because the stock was not actually there — or watched a number change on its own without any restocking or returns — you are exactly who this is for.
Will Retrace fix my inventory automatically?
Not yet. Right now, Retrace shows you where the mismatch is and what changed leading up to it. One-click corrections are on the roadmap — but the first step is making sure you know about the problem before your customers do.
Stop finding out from your customers.
No matter how many times you adjust the count, it keeps ending up off. If the first signal is always a cancelled order or an apology email, Retrace is for you. Join the waitlist and help us make wrong stock counts something you catch — not something your customers catch for you.